Cancellation Policy

NEIF has a 12 hour cancellation policy. All sessions must be cancelled during business hours. Monday - Friday 6:30am to 8:30pm and Saturday 8:30am to 12:30pm. Arriving 15 or more minutes late to a session will forfeit the session unless you have successfully notified your trainer.

Do I need some minimum fitness level or experience for group classes?

No. Our instructors are trained to be able to modify moves for a client’s level of mobility, flexibility and strength.

I have/had an injury. Can I still take classes?

We believe the best route to long-term health is to learn perfect form on functional movements, and to slowly build strength in those movements, rather than to avoid them altogether. Our instructors are taught to scale and substitute exercises and tailor movement to your abilities. However, we cannot offer you medical advice and recommend that you consult your physician before starting an exercise program. If you are unsure, contact NEIF for further inquiry.

What can I expect for my first class?

If it’s your first time dropping in, arrive at least 10 minutes early. Inform the front desk you will be working with Nick Ebner or one of our team. You will be asked to fill out a waiver before entering the gym. Be sure to introduce yourself to the coach at the beginning of class. Let them know your level of training experience and if you have any injuries or other limitations so the coach can help make your experience optimal.

What do I need to bring?

Bring workout clothes, and a positive attitude. Water, towels and showers are available at the gym through Complete Body & Spa. If you plan to use the locker room, bring a padlock.

Do you have locker services?

Complete Body & Spa has Locker and Laundry Services available for a nominal fee. Contact the front desk at Complete Body & Spa for more information.